Krikkya Help Center — For every question you have Find Your Answer Here
From account registration to payments, betting rules, and bonus terms — you'll find everything in detail at the Krikkya Help Center. And whenever you run into an issue, our team is always here to help.
Forgot My PasswordDeposit Not ReceivedWithdrawal DelayBonus Not ReceivedAccount ClosureBet Cancellation
3 min.
Average Response Time
24/7
Support Availability
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Help Guides
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What do you need help with?
The Krikkya Help Center is organized by topic so you can find what you need quickly. Whether you're a new user or a returning one, answers to all kinds of questions are right here.
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Account & Registration
12 Guides
Everything you need to know about creating an account, login issues, changing your password, and KYC verification.
Using an online betting or lottery platform can sometimes raise small but confusing questions — like "my deposit went through but my balance hasn't updated" or "where did my bonus go?" These are completely normal. That's exactly what the Krikkya Help Center is here for.
This isn't just a basic FAQ — you'll find step-by-step guides, illustrated tutorials, and live chat support available at all times. Our support team speaks Bengali, so there's no need to write in English.
Bangla support on the Krikkya app — always within reach.
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Average response time: 3 minutes
Online
Live Chat
Available 24/7
Get instant help. Click the chat button on any page of the site — support is available in Bengali.
Email Support
Within 12 hours
Email us for complex issues. Attaching a screenshot helps us resolve things faster. support@krikkya.click
FAQ Page
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100+ questions answered on a single page. No need to chat — find what you need yourself. Browse FAQs →
Account Setup & Management
Opening an account on Krikkya is quick and easy — it only takes a few minutes. Still, it's worth knowing the steps before you get started.
1
Go to the Registration Page
Go to Krikkya's registration page and enter your mobile number or email. A Bangladeshi number is all you need — no foreign number required.
2
Verify OTP
An OTP code will be sent to your mobile number. Enter it to verify your number. If you don't receive the code, wait 60 seconds and click the "Resend" button.
3
Set Password
Use a strong password — a mix of uppercase letters, lowercase letters, and numbers. Avoid using your date of birth or simple sequences like "123456".
4
Complete Your Profile
Enter your name, date of birth, and address accurately. This information is used to verify withdrawals — incorrect details may cause payment issues later.
5
Make Your First Deposit
Make your first deposit via Mobile Pay or Nagad and claim your welcome bonus. Once deposited, you can start placing bets and playing the lottery right away.
Important: Each person is allowed only one account on Krikkya. If multiple accounts are found, both may be closed and the balances forfeited.
Deposit & Withdrawal Guide
Payments are our support team's most common topic. Krikkya's payment system is straightforward, but knowing a few key things can save you a lot of hassle.
Payment Methods
Minimum Deposit
Minimum Withdrawal
Processing Time
Mobile Pay
৳100
৳500
Instant
Nagad
৳100
৳500
Instant
Rocket
৳200
৳500
5–10 minutes
Bank Transfer
৳1,000
৳2,000
1–24 Hours
How to Deposit via Mobile Pay
1
Go to your Krikkya wallet, click the "Deposit" button, and select Mobile Pay.
2
Enter the amount and send the payment to Krikkya's Mobile Pay number.
3
Enter the transaction ID and tap "Confirm" — funds will be added to your wallet instantly.
Common Issues: If your balance hasn't updated after a deposit, wait 5 minutes and refresh the page. If it still doesn't appear, contact us via Live Chat with your transaction ID.
Common Betting Issues
There are a few common issues that come up when placing bets — especially for new users. The Krikkya support team resolves these every day.
Tip: Always check your wallet balance and confirm the odds before placing a bet. Odds can change quickly during live betting.
FAQ
Click the "Forgot Password?" link on the login page. Enter the mobile number or email address used during registration — you'll receive a reset link. The link is valid for 15 minutes.
Entering the wrong password 5 times in a row will lock your account for 30 minutes. Wait 30 minutes and try again. If you need access sooner, contact Live Chat — your account will be unlocked after identity verification.
KYC (Know Your Customer) verification is in place to keep your account secure. For large withdrawals, you may need to submit a copy of your National ID or passport. It's a one-time process — you won't need to do it again after that.
Yes, but this can't be done on your own — you'll need to contact support. After verifying your identity, the support team will make the change. For security reasons, this process takes a little time.
First, wait 5 minutes and refresh the page. If the balance still hasn't updated, grab your transaction ID from the Mobile Pay/Nagad SMS and reach out via Live Chat. Issues are typically resolved within 15 minutes.
Mobile Pay and Nagad withdrawals typically process within 5–15 minutes. Bank transfers may take 1–24 hours. If it's been more than 24 hours, please contact support.
Standard accounts have a daily withdrawal limit of ৳50,000. KYC-verified VIP accounts have a higher limit. Visit the payment page or contact support for more details.
Yes, if a match is officially cancelled, your full stake will be refunded. The amount is typically returned to your wallet within 24 hours of the cancellation. For accumulator bets, only the affected leg is removed.
Your bet will be settled at the odds confirmed at the time of placement. If the odds change, Krikkya will show you the updated odds and you can choose to accept or cancel.
Winnings are automatically credited to your wallet within 5–10 minutes of the match ending. For live bets, it's even faster. You can withdraw anytime after that.
When you open a new account and make your first deposit, a 100% bonus is automatically credited. You can receive up to ৳5,000. Wagering requirements must be met to use the bonus.
Wagering means you need to bet your bonus amount a set number of times before you can withdraw it. For example, a 5x wagering requirement on a ৳1,000 bonus means you need to place ৳5,000 in bets. You can track your progress in the bonus section of your account.
Bonuses typically expire within 7–30 days. Any unused bonus is automatically cancelled once it expires, so make sure to meet the requirements promptly. Extensions are generally not available.
Responsible GamblingBetting is for entertainment only — seek help if it becomes a problem. Strictly prohibited for users under 18. Learn more Responsible Gaming View Page.
